Grievance Redressal Process

If you have a complaint or grievance, please follow our escalation process below.

Note: The company shall endeavor to resolve all complaints within 30 days from the date of receipt of the complaint.
detail
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LEVEL 1

Customer Care

TAT: Up to 10 Days
msg icon
check icon Satisfied - Closed
up arrow icon If not satisfied / no response
Arrowr right
cross icon Escalate to Level 2
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LEVEL 2

Customer Care Head

TAT: Up to 10 Days
profile icon
check icon Satisfied - Closed
up arrow icon If not satisfied / no response
Arrowr right
cross icon Escalate to Level 3
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LEVEL 3

Grievance Redressal Officer

TAT: Up to 10 Days
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check icon Satisfied - Closed
up arrow icon If not satisfied / no response within 30 days
Arrowr right
info icon RBI CMS Portal
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LEVEL 4

RBI – CMS PORTAL

External Escalation
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  • External Escalation (As per RBI Guidelines )
  • Website:
    web icon https://cms.rbi.org.in
  • info Only if not satisfied by the company’s response within 30 days